LIMITED WARRANTY STATEMENT

This warranty applies ONLY to the Original Purchaser and Owner of the new equipment and covers manufacturer’s defects ONLY. This warranty is valid ONLY if Pizza Equipment Professionals (PEP) determines, through evaluation, that damage is not due to any non-warranty related items listed below.

 

WARRANTY COVERAGE

  CUPPONE (excluding Tiziano)                               CUPPONE (Tiziano)                                                  PEP Branded Products (by MECNOSUD)

  -2 Years Parts & 1 Year Labor Warranty                  -1 Year Parts & 1 Year Labor Warranty                      -1 Year Parts & 90 Days Labor Warranty

 

WARRANTY DETAILS

Equipment manufactured by CUPPONE and MECNOSUD, sold by PEP, is warranted to be free from manufacturing defects in parts and craftsmanship under normal use and recommended service parameters. The warranty period for non-wearable parts is stated above.  PEP’s obligation under this warranty is limited to repairing or, at its discretion, replacing any part determined to be defective by PEP.

 

RESPONSIBILITIES OF PURCHASER / OWNER

  • Shipping & Handling: PEP is responsible for all shipping and handling charges for issues covered under warranty.  If expedited shipping is requested by Purchaser / Owner, they will be invoiced for the shipping charges, regardless of whether the issue is covered under warranty.

  • Any damage from freight, improper installation, improper electrical connection, alterations to the machine, moisture, accident, neglect, misuse, improper maintenance, or unauthorized repair will void the warranty.

 

NON-WARRANTY ITEMS

The following items are not covered under this warranty:

  • Wearable parts, including but not limited to:

    • Fuses, bulbs, tape, sealing, rubber components, lubricators, broken glass, etc.

  • Any warranty or representation not explicitly listed in this document.

 

SERVICE WITH WARRANTY PERIOD (CUPPONE PRODUCTS ONLY)

1.       Contact Process:

  • For repair or service, the Original Purchaser must contact the Authorized Distributor/Dealer (AD/D) from whom the equipment was purchased. If the equipment was purchased directly from PEP, please contact PEP as your AD/D.

  • PEP will diagnose the problem and determine whether a service call is required.

2.       Customer Responsibilities:

  • The customer is responsible for all service costs (parts, labor, freight, and incidentals) paid upfront until PEP determines the issue is covered under warranty. If the issue is deemed to be “Under Warranty,” PEP will reimburse the customer for those costs.

  • Warranty labor is covered between 8:00 AM and 4:30 PM, Monday to Friday, excluding major holidays. Any work performed outside these hours is at the customer’s expense.

3.       PEP Support:

  • PEP provides phone support for customers and ASPs to resolve issues as quickly as possible.

  • If replacement parts are needed, PEP will work with the ASP to verify whether the part is covered under warranty based on serial number and shipping date. PEP may request that failed parts be returned for evaluation.

 

AUTHORIZED SERVICE PROVIDER (ASP)

  • Who Can Service the Equipment:

    • Any licensed electrician, contractor, or equipment foodservice company may work on the equipment with prior authorization from PEP. If PEP has not assigned an ASP, the customer may choose a licensed professional to serve as their ASP.

    • The ASP must contact PEP before performing any service to ensure the warranty remains valid. Failure to obtain prior authorization will void the warranty.

 

WARRANTY EXCLUSIONS

THIS LIMITED WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY FOR THE PRODUCT AND IS IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESSED, IMPLIED, OR ARISING BY OPERATION OF LAW.

  • PEP DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

    • This warranty does not cover, nor does it provide reimbursement for, any incidental or consequential damages. PEP and CUPPONE disclaim all liability for any such damages.                                                                                                                                                                                                    Updated 9.26.24